FAQ's - Find an answer
What is Glassful?
Glassful is a new monthly wine subscription designed to match top wines to your taste preferences. It all starts with a brief interactive quiz that helps us get to know you. Every month the Glassful team will hand-pick three wines based on your interests and tastes, and deliver the monthly themed box to your front door with surprises and gifts. Get the box and let the good times flow.
Does Glassful have a store?
Glassful is an online wine retailer and does not have a physical location, however, if you wish, you may pick up your wine from our Sonoma, CA warehouse.
Membership / Subscription
How can I become a member of Glassful?
Registration is free. Click here to take the quiz and start the fun. From there our team of experts selects wine that is perfect for your palate. Complete your profile with billing and shipping information. Voilà, you're a member. Greet the delivery man at the door when your monthly box arrives. (wine glass at the ready, please.)
Do I have to be subscribed to the Monthly Box to order wine?
Nope! Our Online Shop and Gift Boxes are open to every wine drinker, subscriber or not. But the subscription is a pretty sweet deal when it comes to discovering new wines, so we definitely recommend joining the fam.
What's in the Monthly box?
A guarantee for the wine stock you need every month. We will personally select 3 bottles for you each month and deliver them to your front door for just $54 /month (shipping included). Inside the box is a surprise and a different theme every month.
The Monthly box offers a great opportunity to try some awesome wines, that you might not otherwise discover. Let our global sourcing team do the leg-work.
How are the wines selected?
Every month we select wines for a number of reasons: The best wine of the season, special or rare finds, wines that complement your life, and as always wines that match the theme and your personal tastes. We work closely with top producers both domestically and internationally to bring the world's finest wine to your door.
Can I change my wines in my Monthly Box?
The wines are a surprise. We don't tell you until we ship them. It's a wine adventure. We have picked them with you in mind.
If your tastes change with the seasons and you'd like the balance of red vs. white wine, you can log in and re-take the quiz or contact us. If you order has already been processed, then your profile change will take effect the next month.
Can I skip a month?
Yes, you can skip a monthly box. Though, unless you’re moving to a monastery, we can’t imagine why you’d want to! To skip, go to My Account and skip there.
Skip requests should be placed before the last week of the month, as this is when orders are processed. Monthly boxes that have already been processed will appear in your Order History and these can not be skipped or refunded.
Please feel free to contact us if you have any questions about this.
Where can I find the status of my order?
You will get an email notification when we ship your order. The email will provide your FedEx or UPS tracking number. In My Account settings you can review your order, order number and status of your order. Any questions; shoot us an email at firstname.lastname@example.org or call 707-931-4872.
Can I cancel my subscription to my Monthly Box?
We'd be sad to see you go!, But you may cancel anytime after your first box has shipped.
Just a heads up, if your order has been processed, your account cancellation will take effect for the following month.All refunds are processed minus actual shipping and handling charges.
To cancel your subscription to the Monthly Box, simply go to My Account page and on the lower left hand side, there is a "cancel your subscription" option. To make sure all of your pending orders are shipped, this is available 48 hours after signing up with us. Kindly, let us know your reason for canceling so we can improve our services.
We feel a little like John Cusack in every 80's film right now, but we'll always welcome you back.
Can I delete my Glassful Account?
Contact us via phone or email to delete your Glassful account: email@example.com or Call Customer Service at 707-931-4872. Keep in mind that all records and purchase history will be deleted from our system if you choose to delete your account.
Shipping & Returns
How are returns handled?
Orders are shipped using ground service unless upgraded by the Member. Order processing time is contingent upon credit card authorization, and does not include weekends or holidays. If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date via email at Team@glassful.com; we would like the opportunity to correct the situation. Following wine-trade traditions, all bottles seven years or older are purchased at the buyer's risk.
The member is responsible for having an adult available to accept the shipment. All common carriers (FedEx and UPS) require an adult signature to accept the wines no exceptions. Each carrier will make three attempts to deliver the wine and it is the responsibility of the Member to make alternate arrangements if necessary. Each carrier allows for a multitude of ways for you to get your wine, if you have any questions about your options, please contact us at firstname.lastname@example.org.
All wine returned to Glassful because of non deliverability will be credited back to the Member as Credits minus the actual cost of shipping and handling. We strongly recommend you send your wine to a business address where an adult will be available to sign during business hours. We are sorry we cannot make exceptions to this policy. You can always place your order on hold with us for an unlimited amount of, time free of charge. We will be happy to ship your wine for you when convenient.
All returns are for Credits only and will be processed less the original shipping and handling charges, and return shipping and handling charges.
Do you deliver to my state?
Please see our Shipping Policy. Glassful is (currently) able to arrange for shipping to all states with the exception of: AL, AK, KY, MS, NH, PA, UT.
If you don't see your state listed here, please sign up with us and we'll let you know as soon as we can fill your glass.
When will my Monthly Box be delivered?
Your first Monthly Box, also known as your "Welcome Box" will be shipped within one business day after you begin your membership.Is ships the same day if you get your order in by 1 PM PST.
All other Monthly Boxes generally ship the 3rd week of each month.
Do I need to be home to receive the shipment?
Fedex or UPS will make 3 delivery attempts to the address provided in your account. By law, an adult signature (21+ years of age) is required in order to receive any shipment containing alcohol.
Generally, commercial addresses make ideal shipping addresses as they provide an opportunity for an adult signature during the delivery time table.
Should I ship to my home or work address?
Since an adult signature is required, we highly recommend you ship to your business address to ensure an easy delivery. If an adult will be home to sign and receive, Home, Sweet Home works just fine. Again, commercial addresses make ideal shipping addresses as they provide an opportunity for an adult signature during the delivery time table.
Can I change my shipping address?
Feel free to change your address in My Account. Be aware, online address changes should be made before the orders are closed for that month. If you have an order that's already processing or pending delivery, please call or email us to be certain your current monthly box arrives fashionably on-time. Call Customer Service at 707-931-4872 or email email@example.com
How do I change the shipping address on an order I already placed?
If you want to change the shipping address on an order that is already placed, call us at 707-931-4872, and we will try to sort it out for you. Or email us at firstname.lastname@example.org
How much does shipping cost?
Purchases in (non-club orders) have a flat rate of $10 per order with a minimum purchase of $50. Actual shipping and handling rates are charged for orders below $50. Sometimes we have deals that will include FREE SHIPPING so watch out!
How can I pay for a Monthly Box?
At this time our primary form of accepted payment is credit card or paypal. We accept MasterCard, VISA, Discover and AmEx payment through the website.
Can I buy over the phone?
At 707-931-4872 and we'll gladly guide you through the process.
Why was my payment rejected?
Confirm your credit card information, including ZIP code, is accurate and up to date; and that there are sufficient funds in the account.
How do I update my card details?
The easiest way to update your credit card is to log in and visit the My Account page. You can click "Change Details Here" on the far right side of the page to add new cards, and delete old ones.
If you have any trouble simply email email@example.com or give us a call at 707-931-4872.
When will my credit card be charged?
Like most subscriptions, you'll be billed monthly. We charge your credit card for the following month around 3rd week of of each month.